Soft Skills Training

​​Our soft skills training solutions, a part of the wider umbrella of our Communications Skills Training programs, are a shortcut to building experience. By providing the right inputs, we can bring your workforce up the learning curve in a fast, cost-effective and timely manner. Our English speaking classes will further enable your staff to converse fluently in the language and communicate better with both internal and external customers. This Soft Skills Training will not only save learning time but also help build and refine your workforce, leading to operational excellence and an improvement in the use of English in the workplace.

​​Our offerings in the domain of Communications Skills Training encompass:



Certificate Program in Basic Spoken English and Logical Reasoning

This program enables students who have passed the 8th grade and above to: Converse in simple English Be proficient in Logical Reasoning Skills

Certificate Program in Interview Skills

This Program prepares students to face interviews confidently and increase their chances of success in them. Students are taught how to groom themselves for the interview, build a rapport with the interviewer and answer questions. The program also exposes them to mock interview practice sessions.

Certificate Program in Spoken English and Personality Development

This program helps participants to develop a basic English workplace vocabulary, comprehend sentences spoken or written in English and enables them to confidently converse in simple English.


American Voice and Accent, American culture

The program helps learners to gain an understanding of foreign languages and culture so that they can effectively deal with American clients, customer attitudes and expectations. The program enables learners to eliminate various speech issues like the influence of the mother tongue and grammatical and sentence structure errors which could affect speech delivery. The program also helps participants to understand American values and the differences among regions in the US. They are made aware of recent trends that are defining the American lifestyle. At the end of the training, participants become confident enough to speak in a neutral accent and comprehend the American accent, while emphasizing on pronunciation.

Assertive Communication

This program equips participants with skills and style to clearly state their opinions, feelings and needs in an organization. While they may be able to communicate effectively, in order to move up the corporate ladder professionals need to communicate in an assertive manner. The course teaches participants to make their interactions more assertive. It offers them opportunities to practice the same and gain practical experience through role-plays.

Business Communication

This program enables participants to manage corporate communication with ease. It teaches them to communicate their point quickly, clearly, assertively and persuasively. They also learn to analyze the needs of their audience, how they can structure their thoughts and present key information appropriately for better results. This highly interactive program uses techniques such as activities, role plays and written exercises to enhance the skills of participants’ skills for better business communication.

Business Etiquette

This workshop is aimed at working professionals keen on improving their etiquette and professional image. This program focuses on essential skills that professionals need to distinguish themselves and make a positive impact in their work and social lives. The Business etiquette training program will equip teams with the tools to win in today’s challenging corporate market, helping improve the first impression they create among clients.

Business Writing

This program is designed specifically for people who regularly write e-mails, reports, meeting summaries, documents or other business correspondence. As part of the program, participants receive tips on how to compose documents that draw attention and prompt action. This training includes various types of written exercises that enhance the learning experience of participants.

Campus to Corporate

This program is aimed at new hires from the campus. At the commencement of the program, participants gain an understanding of corporate culture and the ability to navigate through various situations. Through the program, participants improve their etiquette and professional image. This interactive program focuses on essential skills that professionals need to distinguish themselves from the rest and create a positive impact on their work and social lives.


The program helps develop the skills of payment collectors through methods that prove useful in collection calls. It enables them to use effective communication to identify obstacles and overcome them. The program also helps organizations to increase their collection rates by equipping their employees with the right tools and techniques to secure payments from their customers in a professional manner.

Conflict Resolution

This program examines conflict styles and allows participants to analyze their own behavioral patterns. At the end of the program, they are able to use new and effective techniques to manage conflict and l develop coping strategies to deal with difficult people and situations. This training program involves the use of activities, role plays and case studies for a comprehensive learning experience.

Conversation Skills

The objective of this program is to equip participants with critical skills to start and maintain a conversation. This program enables participants to speak confidently and correctly. It introduces them to different styles of communication and focuses on verbal communication. It teaches learners to overcome the barriers to effective communication and be able to hold short forceful conversations in a professional setting. The training features ample opportunities for practicing conversation skills in the form of extempore sessions, activities and role plays to improve learning experience of participants.

Creativity and Problem Solving

This challenging yet highly entertaining program revisits many of the thinking skills that lie dormant in an average person. It explores various individual and group problem-solving approaches and thinking patterns. The program identifies the learning methods that help people break out of established patterns and look at things differently. As part of the program, participants are introduced to different creative problem-solving techniques that encourage them to be creative. It features various activities and exercises that enhance the learning experience of participants.

Customer Service

Developing excellent customer service skills is of utmost importance for the overall image and success of the organization. It can lead to repeat business as well as recommendations. This program teaches participants how to communicate positively and professionally with customers—both internal and external—and build a good relationship with them. The program suggests the most effective tactics for overcoming customer dissatisfaction by helping learners develop a personal action plan to improve their customer service skills. NIIT offers strategies that employees can use to create a win-win—for both their companies as well as customers.

Delegation Skills

This program is designed to help participants master the art of delegation by overcoming the fears that prevent people from engaging in this activity. The training deals with delegation principles and processes, the barriers to effective delegation and how they can use delegation to empower and motivate staff. Participants are also taught to develop their own personal action plan to improve and fine tune their delegation skills.

Emotional Intelligence

The course is designed to help participants’ master emotional intelligence to increase their own effectiveness and support others in developing their EQ. It teaching participants’ how to handle their emotions and gears them towards positive outcomes. The course helps participants respond proactively to situations and communicate more effectively.

English at work (E@W)
This program helps learners improve communication, mainly spoken, but also encompassing writing skills. After completing this program participants will be able to speak with greater confidence in English in a wide range of professional situations and sustain long conversations.
Fluency and Expression (Grammar)

The program is useful for participants who lack confidence in their spoken and written communication. It helps them improve their grammar and use correct forms while speaking in public. At the same time, it helps learners develop appropriate fluency and expressions in speech, leading to clarity in their conversations, enhancing their professional image and boosting their confidence. At the end of the training, participants are able to understand and maintain a discussion, state their opinion and deal with situations likely to arise in their daily lives. The training incorporates several written exercises, presentations and speaking activities to improve the learning experience of participants.

Influencing Skills

This course enables participants to practice the skills needed for building strong relationships and to improve their communication and influencing skills. The candidates learn how to use communication to influence others and build trust and commitment. This interactive training program features several participant activities, case studies and role plays to that enrich the learning experience of participants.

Information Skills

This program is helpful for employees who need to digest huge numbers of documents, data and reports, as well as assimilate the information needed to remain up-to-date in their fields. This program is structured in a manner that they learn to use practical tools to increase their levels of efficiency and reduce the time taken to assimilate information.

Interviewing Skills

This program teaches managers to prepare for, conduct and follow up on interviews. It makes them aware of the interview process—from sending out an invitation for an interview to following up after it is over. Participants are exposed to the perspective of employers, the demeanor to adopt during interviews, listening and asking questions and effective communication and negotiation.

Leadership Skills

This program is tailored to help participants make the transition from individual contributors to effective leaders. The goal is to impart in managers and supervisors leadership skills to help them survive and excel in the business world. The aim is to make them more productive and capable of leading others through these valuable strategies. During the training they will discover their own unique leadership style, learn how to maximize it and use it to their best advantage. This highly interactive and essential training features regular participant activity along with mini-case studies and role-plays that enhance the learning experience.

Negotiation Skills

Negotiation is an innate quality of humans. As a professional, it is important to understand different perspectives and negotiate effectively while sticking to the principles. Negotiations can be related to sales, debts, contracts, buying, salaries, employment and other business dealings. The program trains participants to negotiate with confidence and arrive at effective and satisfying agreements. The participants are taught to focus on the key aspects and rules of successful negotiation including arguments and counter arguments, fall-back positions, creative and collaborative solutions and alternatives to agreement.

Planning and Prioritization

This program helps employees identify the things they do in a day, the most important tasks they need to do, and the issues they can set aside for later or delegate to someone else.


This program enables participants to sell consistently and build relationships, thereby improving sales revenues and profit margins. As part of the program, they gain an overview of the buying and selling process and learn how to match products and solutions to the needs of customers and take customer commitment to the next step. Training areas covered in this program include goal setting, presentation skills and negotiation skills, to deal with the objective and gain customer trust.

Stress Management

The program is designed to analyze how stress impacts all of us in our professional lives. It helps participants gain insights on managing and reducing stress that they encounter while reaching towards their professional goals. It teaches them to attain success without compromising on their health and motivation levels. This training will provide participants with tools and techniques to curtail stress in their own lives as create for themselves a stress-free work environment.

Team Building

This program helps participants recognize the importance of teamwork and teaches them how to create bonds within teams. The participants also discover that diversity is their greatest asset and trust, cooperation and effective communication are the key to a team’s success. The activities in this program are designed to motivate participants to pool their talent and perform their best, both individually and as team players. The program further helps them to build camaraderie with team members and remain enthusiastic about taking the initiative and the lead.

Telephone Etiquette

The training in telephone etiquette is designed to help participants present a professional image at their workplace. It makes them aware of the importance of good communication with callers and keeps them informed, so as to be appreciated in the long term. This is an interactive training program which features role-plays and participant activities.


This program enables participants to improve their listening skills and prospecting techniques and develop an individual style to reach out to decision-makers. After attending the program, participants will be in a position to successfully understand the needs of prospects and match them with the features and benefits offered by their products or services. It also helps individuals overcome barriers to selling, enabling them to draft professional questions that draw the commitment of prospects. The participants are trained to become experts at asking professional and credible queries and motivate buyers with crisp and targeted messages.

Time and Stress Management

This program equips students with practical skills using the mode of discussion, group activities and applied exercises. Different approaches to time management such as the urgent/important matrix, innovative interactive training techniques and models are used. The focus of the program is to help learners manage their commitments, making best use of their time. The program seamlessly transitions into Stress Management, teaching learners to manage and create time for all tasks.

Time Management

This program teaches participants to manage their time in an efficient and effective manner. Highly interactive learning will enable them to use tools for more effective planned use of time. More significantly, they will learn to apply these tools in numerous other ways to get more of done in less time, both on and off the job.

Training Dynamics/Facilitation Skills

This program equips participants with a structured approach to the planning, conduct and follow-up of facilitated workshops. Several facilitation techniques and processes are taught and guidelines provided on ‘why, when and how’ to use them. Throughout the course, attention is focused on the effective management of the people dynamics. Participants learn how to recognize group dynamics and motivations through dialog, feedback and consensus building.

UK Voice and Accent, UK culture

The program helps learners to gain an understanding of foreign languages and culture, so that they can effectively deal with UK clients, customer attitudes and expectations. The program focuses on the elimination of various speech issues like the influence of mother tongue and grammatical and sentence structure errors, which may affect speech delivery. The program will also help participants to understand European cultural values and the differences between different regions in the UK. They are made aware of recent trends related to British/Irish/Scottish lifestyles. At the end of the training, learners will gain the confidence required to speak in a neutral accent and comprehend the English accent while emphasizing on pronunciation.