• American Voice and Accent, American culture
The program helps learners to gain an understanding of foreign languages and culture so that they can effectively deal with American clients, customer attitudes and expectations. The program enables learners to eliminate various speech issues like the influence of the mother tongue and grammatical and sentence structure errors which could affect speech delivery. The program also helps participants to understand American values and the differences among regions in the US. They are made aware of recent trends that are defining the American lifestyle. At the end of the training, participants become confident enough to speak in a neutral accent and comprehend the American accent, while emphasizing on pronunciation.
• Assertive Communication
This program equips participants with skills and style to clearly state their opinions, feelings and needs in an organization. While they may be able to communicate effectively, in order to move up the corporate ladder professionals need to communicate in an assertive manner. The course teaches participants to make their interactions more assertive. It offers them opportunities to practice the same and gain practical experience through role-plays.
• Business Communication
This program enables participants to manage corporate communication with ease. It teaches them to communicate their point quickly, clearly, assertively and persuasively. They also learn to analyze the needs of their audience, how they can structure their thoughts and present key information appropriately for better results. This highly interactive program uses techniques such as activities, role plays and written exercises to enhance the skills of participants’ skills for better business communication.
• Business Etiquette
This workshop is aimed at working professionals keen on improving their etiquette and professional image. This program focuses on essential skills that professionals need to distinguish themselves and make a positive impact in their work and social lives. The Business etiquette training program will equip teams with the tools to win in today’s challenging corporate market, helping improve the first impression they create among clients.
• Business Writing
This program is designed specifically for people who regularly write e-mails, reports, meeting summaries, documents or other business correspondence. As part of the program, participants receive tips on how to compose documents that draw attention and prompt action. This training includes various types of written exercises that enhance the learning experience of participants.
• Campus to Corporate
This program is aimed at new hires from the campus. At the commencement of the program, participants gain an understanding of corporate culture and the ability to navigate through various situations. Through the program, participants improve their etiquette and professional image. This interactive program focuses on essential skills that professionals need to distinguish themselves from the rest and create a positive impact on their work and social lives.
The program helps develop the skills of payment collectors through methods that prove useful in collection calls. It enables them to use effective communication to identify obstacles and overcome them. The program also helps organizations to increase their collection rates by equipping their employees with the right tools and techniques to secure payments from their customers in a professional manner.
• Conflict Resolution
This program examines conflict styles and allows participants to analyze their own behavioral patterns. At the end of the program, they are able to use new and effective techniques to manage conflict and l develop coping strategies to deal with difficult people and situations. This training program involves the use of activities, role plays and case studies for a comprehensive learning experience.
• Conversation Skills
The objective of this program is to equip participants with critical skills to start and maintain a conversation. This program enables participants to speak confidently and correctly. It introduces them to different styles of communication and focuses on verbal communication. It teaches learners to overcome the barriers to effective communication and be able to hold short forceful conversations in a professional setting. The training features ample opportunities for practicing conversation skills in the form of extempore sessions, activities and role plays to improve learning experience of participants.
• Creativity and Problem Solving
This challenging yet highly entertaining program revisits many of the thinking skills that lie dormant in an average person. It explores various individual and group problem-solving approaches and thinking patterns. The program identifies the learning methods that help people break out of established patterns and look at things differently. As part of the program, participants are introduced to different creative problem-solving techniques that encourage them to be creative. It features various activities and exercises that enhance the learning experience of participants.
• Customer Service
Developing excellent customer service skills is of utmost importance for the overall image and success of the organization. It can lead to repeat business as well as recommendations. This program teaches participants how to communicate positively and professionally with customers—both internal and external—and build a good relationship with them. The program suggests the most effective tactics for overcoming customer dissatisfaction by helping learners develop a personal action plan to improve their customer service skills. NIIT offers strategies that employees can use to create a win-win—for both their companies as well as customers.
• Delegation Skills
This program is designed to help participants master the art of delegation by overcoming the fears that prevent people from engaging in this activity. The training deals with delegation principles and processes, the barriers to effective delegation and how they can use delegation to empower and motivate staff. Participants are also taught to develop their own personal action plan to improve and fine tune their delegation skills.
• Emotional Intelligence
The course is designed to help participants’ master emotional intelligence to increase their own effectiveness and support others in developing their EQ. It teaching participants’ how to handle their emotions and gears them towards positive outcomes. The course helps participants respond proactively to situations and communicate more effectively.
• English at work (E@W)